Support Offering

Support Offering

Lucido is committed to our support offering with a hands-on approach to Capital Markets, Commodity, and Energy Industries. With unmatched system expertise, our support team can resolve issues themselves or coordinate their resolution with the extended team.

Problems We Solve

  • System questions and issues

  • Lack of subject matter expertise

  • Bug reporting and tracking through to resolution

Support Services

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Team Support

Centralized email address for contacting any one of our staff who are located globally across all major market time zones from NZDT (UTC +13) to MST (UTC -7)

Cases assigned to analysts who will make contact, follow up, and see all issues through to resolution

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Dedicated Support

A designated point of contact, with a backup, is the client mediator for all issues

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Technical Extension & Developer Support

Certify and support pre-existing extensions where applicable

Add-on functionality built out by Lucido developers in the form of extensions (OC, JVS, Etc.), class events, or other

Managed Services

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System Administration

System administration duties include installing patches, installing extensions and data model changes, managing integrations, and report service management.

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Database & Application Server Management:

Lucido professionals will monitor and manage your application and database servers that are hosted on site or in the cloud. We are able to install patches, recycle app pools, server performance tuning, and monitor grid processes, just to name just a few.

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Allegro Instance Management

Lucido group was created to provide the highest level of support for our clients from simple to complex problems and to provide solutions around the Allegro application. The dynamic background of our team of analyst provides wide coverage of all the components and features that Allegro has to offer. In addition to assisting with troubleshooting, setup, and training we can add additional functionality through Class Events and extension that we develop.