Functional and Technical Application Support

Access Expert Support Resources for Trading Platforms

With unmatched system expertise and a hands-on approach, Lucido provides a range of technical and functional services including Database & Application Server Management, and Technical Extension & Developer Support for Allegro, Endur and Findur.

Problems We Solve

  • Shortage of IT or business talent with expertise in capital markets, commodity trading, and energy trading

  • Steep learning curve for legacy trading applications makes it expensive and slow to scale up in-house resources

Functional and Technical Application Support

We provide experienced Project Managers, Business Analysts and Technical Professionals to augment your in-house team. Our team has deep expertise on enterprise data models, energy and commodity trading, financial derivative trading instruments, software delivery, and support.

Additionally, with Health Checks you can assess the current state of your system both functionally and technically – for example, to investigate performance issues or challenges around improperly functioning code.

icon

Dedicated & Shared Support Options

  • Dedicated: a designated point of contact, with a backup, is the client mediator for all issues.
  • Team: centralized email address for contacting any one of our staff who are located globally across all major market time zones from NZDT (UTC +13) to MST (UTC -7). Cases are assigned to analysts who will make contact, follow up, and see all issues through to resolution.
icon

Technical Extension & Developer Support

  • Certify and support pre-existing extensions where applicable.
  • Add-on functionality built out by Lucido developers in the form of extensions (OC, JVS, Etc.), class events, etc.
icon

System Administration

  • System administration duties include installing patches, installing extensions and data model changes, managing integrations, and report service management.
icon

Database & Application Server Management

  • Lucido professionals will monitor and manage your application and database servers that are hosted on site or in the cloud.
  • We are able to install patches, recycle app pools, server performance tuning, and monitor grid processes, just to name just a few.

Other Lucido Services

icon

Implementations & Upgrades

Lucido has a proven track record delivering trade and risk management projects on time and to budget.

icon

Trade & Technology Advisory

Companies rely on Lucido’s deep domain expertise to help them mitigate the risks associated with legacy trading technology.

icon

Platform Training

With deep expertise in Allegro, Findur and Endur, Lucido provides tailored system training to reduce your dependence on external support.

icon

Automated Testing

Together Lucido and our partner Trinitatum deliver end-to-end automated testing tools and services for Allegro and Findur / Endur.

Contact Us